Skip to main content

Frequently
Asked Questions

ABOUT EBAY PLUS

What is eBay Plus?

eBay Plus is about getting the most out of shopping on eBay. Members get free delivery and free returns on all eBay Plus listings, plus bonus flybuys points, exclusive deals and offers, as well as premium customer service.

How much does eBay Plus cost?

You can try eBay Plus absolutely free for 30 days. If you decide it's not for you, you can cancel it at any time.

After the trial period, pay just $49 annually.

Here's what you get with an eBay Plus membership:

  • Free delivery
    • All eBay Plus listings are delivered free. Just look out for the eBay Plus logo.
  • Free returns
    • All eBay Plus orders can be returned for free. If your item's the wrong size or you simply don't like it, you can send it back for free.
    • We'll provide you with a return postage label for ParcelPoint or Australia Post, then you just need to drop the parcel off.
  • Bonus flybuys points
    • Once you've linked your eBay and flybuys accounts, you'll collect double points when shopping on eBay (some exclusions apply), plus get special member-only offers.
  • Exclusive deals and offers
    • eBay Plus members receive exclusive buying and selling offers, such as:
      • Special promotions and discount vouchers
      • Listing and final value fee discount offers when selling on eBay (non-Store sellers only — see full details).
  • Premium Customer Service
    • Getting the best out of eBay also means getting the best service when you need it — whether it's a query about your membership, or help with a purchase.
    • We have a dedicated team just for eBay Plus members and the person you speak to will work with you until your query is resolved.
    • Check and update the phone number on your account so we can put you straight through to the eBay Plus team when you call us from that number.

How do I find eBay Plus items?

Just look out for the eBay Plus logo on the listing page and in search results. You can also use the eBay Plus filter in search results.

Am I eligible for the $20 eBay Gift Card?

You are eligible for the $20 eBay Gift Card if:

  1. You sign up for a free eBay Plus 30-day trial with PayPal between 3rd – 30th September and pay your annual membership fee on the day after your trial concludes; or
  2. You have completed a free 30-day trial and:
    1. ceased receiving all eBay Plus benefits and
    2. rejoin eBay Plus with PayPal between 3rd – 30th September and
    3. pay the $49 annual fee between 3rd – 30th September

You are not eligible for the $20 eBay Gift Card if you sign up for eBay Plus between 3rd – 30th September and cancel your membership before the end of your 30 day trial.

DELIVERY

Are all delivery options free with eBay Plus?

eBay Plus offers free standard domestic postage on all eBay Plus items paid with PayPal or a credit/debit card.

If you choose an express delivery option or international postage, you'll have to pay for postage.

Why do some eBay Plus items feature a guaranteed delivery promise and others don't?

Some sellers offer guaranteed delivery timeframes on their listings. If you choose a guaranteed delivery service and the item doesn't arrive on time, you can either return it for free, get a refund of the postage cost (if you paid for postage) or claim a $10 coupon to spend on your next eBay purchase (if postage was free). Learn more about buying items with eBay Guaranteed Delivery.

Why do some eBay Plus items show two different guaranteed delivery dates?

Free delivery on eBay Plus items only applies to the standard postage service. On some items, you may see two different guaranteed delivery dates, depending on whether you choose to pay for express postage, or stick with free standard delivery.

I didn't receive my item. What do I do?

All eBay Plus orders are covered by eBay Money Back Guarantee*.

If the estimated delivery date has passed and you haven't received your order, let us know. Go to your Purchase history and select I didn't receive my item from the More actions menu. We'll automatically open a request to track the seller's response. Our eBay Plus premium service team is always ready to step in if you need any help.

*Normal eBay Money Back Guarantee terms and conditions apply.

RETURNS

Are returns always free with eBay Plus?

Returns are free for all eBay Plus orders. Regardless of the reason for the return or whether the seller's return policy normally states that buyers pay for return postage, as as an eBay Plus member, you can return it for free. You'll still need to indicate why you want to return the item (e.g. "Changed my mind"), then you'll get a free postage label with either Australia Post or ParcelPoint.

If you need to return an order that wasn't an eBay Plus item, the seller's normal return policy applies.

How do I return an eBay Plus item?

You can return any eBay Plus order for free within 30 days.

To start a return, simply go to your Purchase history and select Return this item, then choose the reason you're returning it. Our eBay Plus premium service team is always ready to step in if you need any help.

See our Help article for more details on returning an eBay Plus order.

JOINING EBAY PLUS

How does the free 30-day trial work?

You can try eBay Plus absolutely free for 30 days. After your trial period has ended, we'll charge you an annual membership fee to continue receiving eBay Plus benefits.

You can cancel eBay Plus at any time during the trial period and you won't be charged.

When do I need to cancel my trial?

If you decide that eBay Plus isn't for you, you can cancel eBay Plus at any time during your 30-day trial. You'll still receive all eBay Plus benefits until the end of your trial period.

Can I sign up for another trial?

We offer one free 30-day trial. If you've previously tried eBay Plus but cancelled your membership, you'll be charged the annual membership fee when you sign up again.

How much is an eBay Plus membership?

An eBay Plus membership normally costs $49 per year.

How do I renew my eBay Plus membership?

Your membership is renewed automatically, so you don't need to do anything. Your annual membership fee will be charged on the first day after your 30-day trial period has ended, and annually after that, unless you have previously cancelled your membership.

CANCELLATION

How do I cancel my eBay Plus membership?

You can cancel your eBay Plus membership at any time — select the Cancel option on your eBay Plus membership page. You'll still receive all eBay Plus benefits until the end of the membership period.

Do I get a refund of the membership fee if I cancel eBay Plus?

eBay Plus annual membership fees are non-refundable. If you decide to cancel your eBay Plus membership after paying the fee, you'll still receive all eBay Plus benefits until the end of your membership period.

I forgot to cancel my membership before the end of the trial period — what do I do now?

Once you've paid the annual membership fee, your eBay Plus membership is valid until the end of your membership period and you'll still receive all eBay Plus benefits until then.

You can still cancel your eBay Plus membership at any time — this means we won't charge you when it's time to renew your membership.

OTHER EBAY PLUS BENEFITS

How many flybuys points will I collect with eBay Plus?

As an eBay Plus member, once you've linked your eBay and flybuys accounts, you'll collect 1 flybuys point for every $1 spent on all eligible orders* (including non-eBay Plus items).

*Standard exclusions apply. Find out more about collecting flybuys on eBay.

What sort of selling offers do I get as an eBay Plus member?

eBay Plus members also receive exclusive selling offers, such as free listing and final value fee discount offers. Keep an eye on your eBay Plus membership page.

What other offers and promotions do I get with eBay Plus?

As an eBay Plus member, you'll also receive exclusive buying offers from time to time, such as special deals, promotions and discount vouchers.

Make sure you're subscribed to receive marketing emails from us, and keep an eye on your eBay Plus membership page.

Do I get priority Customer Service?

We have a dedicated team just for eBay Plus members. Call or chat with us for any questions or help with your eBay Plus membership, benefits or recent purchases. Plus, the person you speak to will work with you until your query is resolved.

Check and update the phone number on your account so we can put you straight through to the eBay Plus team when you call us from that number.