- Description of Click & Collect from the Retailer
Sellers selling on eBay (each, a "Seller") may offer the following retail collection services on the Site: (i) shipping a remote item to a local store for a buyer to collect upon receiving notification that the item arrived at the local store (the "Ship to Store Feature" or "STS Feature") and/or (ii) holding an in-stock item for a buyer to collect at a local store upon receiving notification that the item is ready for collection (the "Same Day Pickup Feature" and together with the STS Feature, the "Feature(s)"). The Features will provide eBay users with the additional ability to place order(s) on the Sellers' listings for collection in the Seller's local store, either on the same day as the purchase or at a later date, as determined by the Seller.
- Information provided by Seller
You acknowledge that, in connection with the Features, any information regarding order details, item availability, estimated collection time, current store hours, phone number, physical address, collection instructions, Seller's return policy ("Seller's Return Policy"), cancellations policy, and customer support contact information (together, the "Feature Information") are provided by the Seller (and not eBay) and displayed on the Site. The display of item availability at a store on the Site (i.e. whether an item is in-stock or available at a store) at a particular time does not imply or warrant that such items are currently or will be available at any time. Item availability and estimated collection time are approximate, not guaranteed, may vary based on your location and may not be based on real-time information. All collection times are subject to the Seller's store business hours.
The Seller (and not eBay) is responsible for any customer support and returns as part of the Features. Seller may post the Feature Information on the "Description" section of each Seller listing or on the Seller's eBay Store on the Site. Cancellation of an order that has been placed, if allowed by the Seller, shall be made in accordance with the Seller's cancellation policy. You are responsible for reviewing the Seller's Feature Information and contacting the Seller regarding any information that may not be stated on the Site, including any information about the Seller's return or cancellation policy, prior to confirming purchase of the item you wish to buy on the Site. eBay does not make any representation and is not liable for and disclaims any and all responsibility for any content or information relating to the Features, including the Feature Information.
- Collection of an item from the retailer
After purchase of an item and selection of a Feature as a fulfilment method, the Seller will notify eBay when your order is ready for collection and eBay will then notify you separately by electronic mail or within My eBay ("Collection Notification"). The Seller (and not eBay) is responsible for the time it takes for an item to be sent to a local store and/or prepared for collection, as applicable, and for promptly providing notification once your item is ready. You may collect your order after you receive such Collection Notification by presenting your collection code, if applicable, and Collection Notification [and proper form of identification] at the Seller's store. A purchased item may only be collected at the store location you selected on the Site.
When you purchase an item, eBay may provide you with the option to receive your Collection Notification via SMS or other text messages. For telephone numbers you provide eBay, including mobile telephone numbers, you consent to receive SMS or other text messages at that number. eBay will not share your phone number with non-affiliated third parties for their purposes without your consent, but may share your phone numbers with the eBay Family of Companies (i.e., companies that are direct or indirect subsidiaries of eBay Inc. or are otherwise related to eBay through common ownership or control) or with eBay service providers, such as billing or collections companies, who may contact you using autodialed or pre-recorded message calls or text messages. Standard telephone minute and text charges may apply if eBay contacts you.
- Returns and Refunds
Return of a purchased item through a Feature shall be made in person at the Seller's physical location according to the Seller's return policy, as may be stated on the Seller's eBay Store site or in the "Description" section of each Seller listing. You are responsible for bringing the receipt you received from the Seller to the Seller's store when returning an item.
Some Sellers will allow a refund for an item returned to a local store in person. If the Seller allows a refund of a returned item, the seller may choose to refund your PayPal account. PayPal refunds are generally processed within 2 business days of eBay receiving notification of the returned item, but please allow up to 2 weeks for funds to be returned to you. eBay shall not be responsible for any refunds to you if eBay does not receive a confirmation from Seller's POS system of the return of your purchased item. Refunds sent through PayPal for returns will be made to you via the method described in this paragraph only.
Some Sellers may allow returns for in-store credit only or refunds via another method as stated on the Seller's Return Policy. Exchanges will be processed as a return or pursuant to the Seller's policy on exchanges, if any.
You are responsible for reviewing a Seller's Return Policy prior to purchasing an item on the Site. All item returns purchased in connection with a Feature shall be handled by the Seller (and not eBay), and are subject to the Seller's Return Policy.
In connection with the Features, eBay will show a map (from a third party provider) on the eBay site of certain physical store locations of the Seller in relation to the location of the Buyer. eBay is not liable for and disclaims any and all responsibility for any content or information in the map or content related to any of the Seller's store locations, including any address or distance related information or any other information derived from map related content. Any display of distance to a store on the Site are approximate only, not guaranteed and may vary based on your location. eBay does not make any representations regarding any display of distance to a store.
- Disclaimer of Warranties
eBay disclaims responsibility for any harm resulting from your use of the Features or from your collection experience, including, without limitation, your travel to the Seller's local store and your interactions with the Seller and the Seller's facilities. The Features are provided "as is" and "as available". eBay expressly disclaims to the fullest extent permitted by law all express, implied and statutory warranties, including without limitation the warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary rights, and any warranties regarding the security, reliability, timeliness and performance of the Features.