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Best Price Promise*

Our goal is to make sure you think of eBay first when you shop. We’re so confident in our seller’s prices that if you buy on eBay and then find it for less on an Approved Competitor’s website, we will beat that price by giving you 110% of the difference. That’s our promise.

*Available on selected eligible products.

What qualifies for our Best Price Promise?

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Eligible items

You can price beat on selected popular products or any item listed on eBay Deals. Items must be new and unopened to qualify for this price beat.

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From Approved Competitors

To be eligible, the item should be available from an Approved Competitor. Learn more about Approved Competitors >>

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Identical and Available

Both items (listed on eBay and the approved competitor's website) should be exactly the same and currently in stock.

Find out more about the hot products covered by our Best Price Promise

Australia's Favourite Products
Deals

Found it for less? Here's what you do:

  1. 1Contact eBay Customer Service within 48 hours of the original purchase on www.ebay.com.au
  2. 2We'll check the approved competitor's website to see if the price & model is the same, plus is in stock
  3. 3We'll match 110% of the difference with an eBay coupon. Happy shopping!
Contact eBay Customer Service
FAQ

What does eBay mean by "Australia's Favourite" products?
eBay has scoured the market to find the products that have been purchased most by Australia consumers. This include bricks and mortar sales as well as online purchases. We update this list every three months to ensure we have an accurate representation of what the most popular products in the Australian market are.

Which competitors does the eBay Best Price Promise apply to?
The Best Price Promise covers more than 50 of Australia's top retailers. See details of Approved Competitors here.

What am I covered for?
You are covered for 110% of the difference between the price you paid on eBay including shipping, and the price of an identical product including shipping costs on an approved competitor's site.

Are shipping costs included in the eBay Best Price Promise?
Yes. We compare the full transaction cost including shipping on eBay.com.au and the Competitor's website in order to determine if a Best Price Promise is warranted.

How does eBay reimburse me if a lower-priced, identical item is found on an approved competitor's website?
eBay will issue a coupon for the qualifying purchase if eBay's customer service agent can confirm the difference in prices. Upon confirmation, they will issue a coupon which can be used towards your next eBay purchase. Coupons will expire within 90 days. eBay reserves the right to cancel them in the event that a purchase is cancelled or returned. eBay also reserves the right to deny claims in the event of buyer abuse/fraud and seller abuse/fraud.

Which items qualify for the eBay Best Price Promise?
Only selected items are included. View the Terms and Conditions for further details. Keep in mind that the item must be new, unopened and in retail packaging. “New”, “New with Tags”, “New in Box” and “Brand New” items qualify. All other item conditions such as refurbished and ‘new other' items are not eligible.

Is this for Australian resident buyers only?
Yes. Buyers can participate in the eBay Best Price Promise if they are a resident of Australia, as long as the item is purchased on ebay.com.au and it is shipped to an Australian address.

What happens if an item is returned?
In the event an item is returned, the buyer will be refunded the purchase price minus the refunded amount subject to this offer.

Terms & Conditions

Covered
Prices are beaten under the eBay Best Price Promise when:

  • The request is from a registered eBay buyer, who is an Australian resident, has purchased an Eligible Product on ebay.com.au, and has had that Eligible Product shipped to an Australian address;
  • Eligibility is limited to selected products only. An Eligible Product means a product that is advertised on eBay.com.au by eBay to be subject to its "Best Price Promise" with the Best Price Promise badge;
  • Within 48 hours of purchasing an Eligible Product, the eBay buyer locates a bona fide listing of an identical product from an Approved Competitor listed on the Approved Competitor's official website, and does not include eBay store listings;
  • An Approved Competitor means any competitor listed at the bottom of these Terms & Conditions.
  • Both the product on eBay and the product on an Approved Competitor's website are verified by an eBay customer service agent at the time the price-check is conducted as new condition, identical by a universal product identifier (e.g. UPC or brand + manufacturer part number), in-stock on the qualifying competitor's website and available to ship to the buyer's Australian address;
  • The Eligible Product is advertised on the Approved Competitor's website at a price including shipping costs that is less than the eBay item including shipping costs; and
  • The price difference does not exceed the lesser of $200 or 50% of the item's advertised price including shipping costs found on the Approved Competitor's website.

Not Covered:

  • Refurbished, used, non-retail packaged products.
  • Approved Competitor's prices after applicable rebates, free offers, coupons, competitor clearance products and stock liquidations from an Approved Competitor's website, specific offers based on bundled pricing, volume or lot discounts are applied.
  • An error or misprint on an Approved Competitor's website.

Only one matched Eligible Product per eBay buyer per day is permitted.

The offer entitles you to an eBay coupon for 110% of the difference between the purchase price including shipping costs of the Eligible Product purchased on www.ebay.com.au and the price of the corresponding Eligible Product as verified by eBay, for redemption on www.ebay.com.au. The eBay coupon applied to an eligible price beat cannot be used in conjunction with any other eBay coupon, nor can it be redeemed for cash.

This Best Price Promise policy is subject to change without notice. eBay reserves the right to refuse a Best Price Promise request in order to prevent fraud/abuse and ensure the integrity of the eBay website. The claim quantity limit of one matched item per day per user shall be strictly enforced, and any effort or collusion by any buyer or seller to circumvent these terms and conditions, commit fraud or abuse the Best Price Promise program shall be strictly enforced. All other eBay terms and conditions and policies apply. Effective as of January, 22nd 2018.

Approved Competitors:

  • amartsports.com.au
  • amazon.com.au
  • appliancecentral.com.au
  • appliancesonline.com.au
  • betta.com.au
  • bigw.com.au
  • binglee.com.au
  • camerahouse.com.au
  • canon.com.au
  • centrecom.com.au
  • computeralliance.com.au
  • davidjones.com.au
  • dealsdirect.com.au
  • dicksmith.com.au
  • digitalcamerawarehouse.com.au
  • domayneonline.com.au
  • dyson.com.au
  • eb.com.au
  • fishpond.com.au
  • gamesmen.com.au
  • godfreys.com.au
  • graysonline.com
  • harrisscarfe.com.au
  • harveynorman.com.au
  • jaycar.com.au
  • jbhifi.com.au
  • kitchenwarehouse.com.au
  • kmart.com.au
  • kogan.com
  • mightyape.com.au
  • mobileciti.com.au
  • msy.com.au
  • mwave.com
  • myer.com.au
  • officeworks.com.au
  • oo.com.au
  • ozsale.com.au
  • petersofkensington.com.au
  • philips.com.au
  • ple.com.au
  • rebelsport.com.au
  • scorptec.com.au
  • shavershop.com.au
  • shoppingsquare.com.au
  • sony.com.au
  • staples.com.au
  • target.com.au
  • teds.com.au
  • templeandwebster.com.au
  • thegoodguys.com.au
  • toysparadise.com.au
  • toysrus.com.au
  • umart.com.au
  • vaya.net.au
  • videopro.com.au
  • wiggle.com.au