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Best Price Guarantee*

We’re so confident in our seller’s prices that if you buy on eBay and then find it cheaper on an approved online retail website, we’ll beat it by 5%. That’s our guarantee.

*Available on all new, fixed price items. Limited time only

Found it for Less Within 48 Hours?
Claiming is Quick and Easy:

 
Make sure you have your item ID from your eBay purchase (found in your order confirmation) and a link to the identical item on the approved online retail website
 
Chat to or call our customer service team and they’ll check the approved online retail website and our T&Cs to ensure the product is eligible
 
If approved, we’ll give you a coupon to spend on eBay. The coupon amount will be the difference in price + 5% off the online retail website's price. Happy shopping!

What qualifies for our Best Price Guarantee?

 

Eligible Products

We can price beat on any new, fixed price items

 

From Approved Online Retail Websites

To be eligible, the item should be available from an approved online retail website

 

Identical and Available

Both items (listed on eBay and the approved online retail website) should be exactly the same and currently in stock.

FAQ

Which online retail websites does the eBay Best Price Guarantee apply to?

The Best Price Guarantee covers over 120 of Australia’s top retailers. See details of approved online retail websites here.

What does Best Price Guarantee cover

You are covered for the difference between the price you paid on eBay (including shipping costs), and the price of an identical product (including shipping costs) on an approved online retails website + 5% off the online retail website's price. For example, if you purchase a product for $100 on eBay and find it on a online retail website for $90, customer service will issue you a coupon for the difference in price ($10) + 5% of the online retail website's price (5% of $90 is $4.50). So the total coupon value will be $14.50.

Are shipping costs included in the eBay Best Price Guarantee?

Yes. We compare the full transaction cost including shipping on eBay.com.au and the online retail website in order to determine if a Best Price Guarantee is warranted.

How does eBay reimburse me if I find an identical item for less on an approved online retail website?

If eBay’s customer service agent can confirm the difference in prices, eBay will provide you with a coupon. Upon confirmation, you’ll be issued with a coupon that can be used towards your next eBay purchase. Coupons will expire within 90 days. eBay reserves the right to cancel them in the event that a purchase is cancelled or returned. eBay also reserves the right to deny claims in the event of buyer abuse/fraud and seller abuse/fraud.

Which items qualify for the eBay Best Price Guarantee?

All brand new, fixed price items or otherwise known as ‘buy it now’ items.

Who does this offer apply to?

This offer only applies to all eBay users who have an Australian shipping address and have purchased a new, fixed price product on eBay.

What happens if an item is returned?

If you decide to return the item, you’ll be refunded the purchase price minus the refunded amount subject to this offer.

Approved Online Retail Websites

  • adairs.com.au
  • addictedtoaudio.com.au
  • adidas.com.au
  • amartfurniture.com.au
  • amartsports.com.au
  • amazon.com.au
  • angusrobertson.com.au
  • appliancecentral.com.au
  • appliancesonline.com.au
  • audible.com.au
  • babybunting.com.au
  • bcf.com.au
  • beaconlighting.com.au
  • bestandless.com.au
  • betta.com.au
  • bigw.com.au
  • bikeexchange.com.au
  • binglee.com.au
  • bonds.com.au
  • bunnings.com.au
  • camerahouse.com.au
  • campaustralia.com.au
  • canon.com.au
  • centrecom.com.au
  • citybeach.com.au
  • computeralliance.com.au
  • connor.com.au
  • countryroad.com.au
  • cudo.com.au
  • davidjones.com.au
  • dealsdirect.com.au
  • dicksmith.com.au
  • digidirect.com.au
  • digitalcamerawarehouse.com.au
  • djcity.com.au
  • domayneonline.com.au
  • dotti.com.au
  • dwidigitalcameras.com.au
  • dyson.com.au
  • ebgames.com.au
  • factorie.com.au
  • fantasticfurniture.com.au
  • fishpond.com.au
  • footlocker.com.au
  • forevernew.com.au
  • freedom.com.au
  • gamesmen.com.au
  • generalpants.com.au
  • getprice.com.au
  • gluestore.com.au
  • godfreys.com.au
  • graysonline.com
  • harrisscarfe.com.au
  • harveynorman.com.au
  • house.com.au
  • itvsn.com.au
  • jaycar.com.au
  • jayjays.com.au
  • jbhifi.com.au
  • kathmandu.com.au
  • kitchenwarehouse.com.au
  • kmart.com.au
  • kogan.com
  • koganmobile.com.au
  • kookai.com.au
  • lasoo.com.au
  • lincraft.com.au
  • localsearch.com.au
  • mightyape.com.au
  • millers.com.au
  • mimco.com.au
  • mitre10.com.au
  • mobileciti.com.au
  • msy.com.au
  • mwave.com
  • myer.com.au
  • newbalance.com.au
  • officeworks.com.au
  • oo.com.au
  • ozsale.com.au
  • peteralexander.com.au
  • petersofkensington.com.au
  • philips.com.au
  • ple.com.au
  • portmans.com.au
  • powershop.com.au
  • prettylittlething.com.au
  • pushys.com.au
  • rebelsport.com.au
  • rejectshop.com.au
  • revolveclothing.com.au
  • rivers.com.au
  • sanity.com.au
  • scorptec.com.au
  • shavershop.com.au
  • shop.auspost.com.au
  • shoppingsquare.com.au
  • snowys.com.au
  • sony.com.au
  • sportsgirl.com.au
  • starnow.com.au
  • stereo.net.au
  • storedj.com.au
  • strandbags.com.au
  • styletread.com.au
  • supre.com.au
  • sydneytools.com.au
  • www.sunglasshut.com/au
  • target.com.au
  • teds.com.au
  • templeandwebster.com.au
  • tentworld.com.au
  • thegoodguys.com.au
  • theiconic.com.au
  • tigermist.com.au
  • topbargains.com.au
  • totaltools.com.au
  • toysparadise.com.au
  • toysrus.com.au
  • umart.com.au
  • vaya.net.au
  • videopro.com.au
  • westfield.com.au
  • wiggle.com.au
  • wildearth.com.au
  • winc.com.au
  • witchery.com.au
  • zanui.com.au
  • 4wdsupacentre.com.au
  • 99bikes.com.au

Terms & Conditions

Best Price Guarantee Terms & Conditions

Our goal is to make sure you think of eBay first when you shop. We’re so confident in our sellers’ prices that, for a limited time only, if Eligible Buyers (defined below) buy an Eligible Product (defined below) and then find it for less than they paid for it on an Approved Retailer’s website (including shipping costs), we’ll beat it by 5%. The eBay Best Price Guarantee applies to the actual price that you paid for the Eligible Product (including shipping costs) after applying any valid coupon, voucher, discount code or credit.

For example, if you are an Eligible Buyer and pay $100 for an Eligible Product during the Promotion Period but then see it within 48 hours on an Approved Retailer’s website for $90 (including shipping costs), we’ll give you an eBay voucher (redeemable on www.ebay.com.au) for the difference plus an additional 5% of the Approved Retailer’s price (exc. GST) (i.e. $10 for the difference plus $4.50). Therefore the total eBay voucher value will be $14.50. This offer will be available for Eligible Buyers from 10.00 (AEST) 2nd July for the limited period that is displayed on www.ebay.com.au (the Promotion Period) and applies only to purchases of “Eligible Product” meaning all items listed on www.ebay.com.au excluding all items listed in the following categories: Real Estate (10542), Coins (11116), Services (316), Cars, Bikes, Boats (9800), Tickets, Travel (11730), Other Lots More Items (88433) and Gift Cards (172009 & 184609). Without limiting other remedies and in addition to eBay’s rights under the User Agreement, eBay reserves the right to prohibit access to this offer or reverse a price match in circumstances where eBay believes:

  • you have provided false information, conspired with others to gain an unfair advantage or have otherwise been involved in any way in manipulating, interfering or tampering with the conduct of this offer;
  • a sale or purchase of any item as part of this offer has not been made in good faith, including where eBay considers that the buyer and seller may be related parties (such as family members or parties sharing the same dwelling); or
  • buyers or sellers have engaged in collusive conduct or any other conduct which eBay considers unfair, fraudulent or untoward.

Covered

During the Promotion Period, we will give you an eBay voucher for the difference + 5% of the Approved Retailer’s price (including shipping costs but excluding GST) under the eBay Best Price Guarantee when:

  • the request is from an active and registered eBay.com.au account holder who: is an Australian resident, has purchased an Eligible Product on ebay.com.au, and has had that Eligible Product shipped to an Australian address (“Eligible Buyer”). Eligibility is limited to Eligible Products;
  • within 48 hours of purchasing an Eligible Product, the eBay buyer locates a bona fide listing of an identical product from an Approved Competitor which is listed on the Approved Retailer’s official website. An Approved Retailer means any competitor listed at the bottom of these Terms & Conditions, as updated from time to time;
  • both the Eligible Product that was purchased and the identical product on an Approved Retailer’s website are verified by an eBay customer service agent at the time the price-check is conducted as being: new condition, identical by a universal product identifier (e.g. UPC or brand + manufacturer part number), in-stock on the Approved Retailer’s website and available to ship to the buyer’s Australian address;
  • the Eligible Product is advertised on the Approved Retailer’s website at a price (including shipping costs but excluding GST) that is less than the price you paid (including shipping costs) for the Eligible Product after applying any valid coupon, voucher, discount code or credit;
  • the price difference does not exceed the lesser of $150 or 50% of the Eligible Product’s advertised price (including shipping costs) found on the Approved Retailer’s website; and
  • you have not made any more than 10 best price guarantee claims in any calendar month or more than one claim on the same day (Claim Limits).

If your eBay Best Price Guarantee claim is verified and accepted by an eBay customer service agent, you will receive an eBay voucher for an amount calculated in accordance with these terms and conditions. The voucher cannot be used in conjunction with any other eBay voucher or offer, nor can it be redeemed for cash. The Claim Limits will be strictly enforced, and any effort or collusion by any buyer or seller to circumvent these terms and conditions, commit fraud or abuse the Best Price Guarantee program will be strictly enforced. By purchasing an Eligible Product, you agree to accept and be bound by these terms and conditions and to submit to the exclusive jurisdiction of the courts of the state of New South Wales.

Not Covered

  • Any product that is not an Eligible Product.
  • Approved Retailer’s prices after applicable rebates, free offers, coupons, competitor clearance products and stock liquidations from an Approved Retailer’s website, specific offers based on bundled pricing, or where volume or lot discounts are applied.
  • Identical products listed by Approved Competitors or sellers in eBay store listings.
  • An error or misprint on an Approved Retailer’s website.
  • Only one Eligible Product per eBay buyer per day is permitted under the eBay Best Price Promise.

Subject to change

This Best Price Guarantee policy is subject to change without notice. eBay reserves the right to refuse a Best Price Guarantee claim request in order to prevent fraud/abuse and ensure the integrity of the eBay website. All other eBay terms and conditions and policies apply.