You should take the time to review each of these policies before they come into effect. Further information can be found by visiting the Frequently Asked Questions.
In this User Agreement:
“eBay” means eBay International AG.
“eBay services” means the eBay.com.au website and any related eBay service or tool.
Last Update: 12 December, 2012
Scope and Consent
Global Privacy Standards
You can browse our websites without telling us who you are or revealing any personal information about yourself. If you register for an account with us, you give us your personal information, and you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States and elsewhere in the world where our facilities are located.
When you visit our websites or use our applications, services, or tools, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data, and other information. Web log data includes the browser type you’re using and traffic to and from our site. This information is not associated with you personally unless you are a registered user.
Information Sharing and Registration with Social Media Websites
We offer sign-on services that allow you to use third party login credentials to access the eBay websites. We also offer services that allow you to share information with third party social media websites such as Facebook, Google Plus, Twitter, and others.
Our primary purpose in collecting personal information is to provide you with access to our websites, applications, services and tools, and provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:
You agree that we may use your personal information to tell you about our and our corporate family’s websites, applications, services and tools, deliver targeted marketing and promotional offers based on your communication preferences, and customise measure and improve our advertising, based on your ad customisation preferences.
We do not sell or rent your personal information to third parties for their marketing purposes without your consent. We may combine your personal information with information we collect from other companies and use it to improve and personalise our advertising and marketing to you.
Opting Out of Personal Information Use
If you do not wish to receive marketing and promotional communications from us, you can indicate your communications preference in your My eBay page, or within the direct communication from us. If you do not wish to participate in our ad-customisation programs, you can opt-out by following the directions provided within the applicable advertisement, or directly at our Ad Choice program.
Our Disclosure of Your Information
We disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations. As stated above, we do not disclosure your personal information to third parties for their marketing purposes without your explicit consent.
We also share your personal information with:
While we use contractual and other measures to ensure protection of personal information, the laws and regulations relating to privacy and personal information protection in other jurisdictions may not be the same as, or similar to, your local privacy laws. The governments, courts, law enforcement or regulatory agencies in these other jurisdictions may be able to request disclosure of personal information through the laws of these countries. In an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm, financial loss, to report suspected illegal activity, or otherwise keep the community free from bad actors.
Information You Share on eBay
Your User ID is displayed throughout eBay (and so available to the public), and is connected to all of your eBay activity. Other people can see your bids, purchases, items for sale, storefronts, Feedback, ratings and associated comments. Notices sent to other community members about suspicious activity and policy violations on our sites refer to User IDs and specific items. So if you associate your name with your User ID, the people to whom you have revealed your name will be able to personally identify your eBay activities.
If you access our websites from a shared computer or a computer in an internet café, certain information about you, such as your User ID, activity or reminders from eBay, may also be visible to other individuals who use the computer after you.
Using Information from eBay
eBay enables you to share personal and financial information to complete transactions and collect payments. We encourage you to disclose your privacy practices and respect the privacy of other users. We cannot guarantee the privacy or security of your information and therefore we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information. To help protect your privacy, we allow only limited access to other users' contact, shipping and financial information to facilitate your transactions and collect payments. When users are involved in a transaction, they may have access to each other's name, User ID, email address and other contact and shipping information. In all cases, you must give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.
You agree to use user information only for:
A few important things you should know about our use of these technologies:
No Spam, Spyware or Spoofing
We and our users do not tolerate spam. Make sure to set your eBay communication preferences so we communicate to you as you prefer. You are not licensed to add other eBay users, even a user who has purchased an item from you, to your mailing list (email or physical mail) without their express consent. To report eBay-related spam or spoof emails to eBay, please forward the email to email@example.com or firstname.lastname@example.org. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. If you send an email to an email address that is not registered in our community (via Refer-a-Friend or other tools), we will not rent or sell that email address.
Accessing, Reviewing and Changing Your Personal Information
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your eBay password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify eBay and change your password.
You can see, review and change most of your personal information by signing on to eBay. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it.
Protecting and Storing Your Personal Information
We store and process your personal information on our computers in the United States and elsewhere in the world where our facilities are located. We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorisation controls.
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings.
Closing Your Account; Retention of Personal Information
Upon your request, and subject to the following sentence, we will close your account, and as soon as reasonably possible remove your personal information so that it cannot be viewed by other users. Removal will be based on your account activity and in accordance with applicable law. We may also close or deactivate inactive accounts, or accounts that are used in violation of our User Agreement.
In general, personal information from closed or inactive accounts will be deleted or rendered anonymous as soon as reasonably possibly after the account is closed or deactivated. Under certain circumstances we may retain personal information from closed or inactive accounts for longer. Grounds for doing so would include; prevention of fraud, collection of fees owed, resolution of disputes, to enforce our eBay User Agreement, or to otherwise take actions permitted by law. Under such circumstances this information will be kept as long as it is necessary and relevant for our operations, and to comply with any applicable law.
If your questions are not answered online, you may write to us at: eBay Inc. Attn: Legal - Global Privacy Practices, 2145 Hamilton Avenue, San Jose, California 95125, or using the Contact Us form. More information about the Global Privacy Office or how to contact us is available out our eBay Privacy Centre.
Cookies are small data files placed on your computer device. The data stored in the cookie is retrieved by the website to notify us your previous activity. Web beacons or pixel tags are small electronic image placed on a web site, typically used in combination with cookies, that allow us to know if you have viewed particular page or image.
We use both session and persistent cookies. Session cookies expire when you log out of your account or close your browser. Persistent cookies remain in your browser
We use Flash cookies, which are cookies written with Flash technology, to help ensure that your account security is not compromised and to spot irregularities in behavior to prevent your account from being fraudulently taken over.
We protect our cookies so that only we can interpret them by assigning them a unique identifier that can only be interpreted by us.
Other Third Parties
We do not permit third-party content on eBay (such as item listings) to include cookies or web beacons. If you believe a listing might be collecting personal information or using cookies, please report it to spam@eBay.com.