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PayPal Australia

There are several things you can do to make sure your item is eligible for coverage. Read them here

Contact your buyer

It helps to do this as soon as the purchase is made, and to keep in touch until the item has been delivered. Communication is the key and will help you in the event of your item not being delivered or delays in postage. You can work together to solve transaction problems before they escalate to claims.

Take advantage of the security key

This key displays a random, six digit code, which you'll use to log in to your PayPal or eBay.com.au account, along with your account password, keeping your information safe and secure. Find out more here.

Verify your PayPal account

Verifying your PayPal account helps us and your buyers identify you as a seller. It also helps us ensure we can cover you with Seller Protection.

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A message from our lawyers
The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International (AG) Inc is an authorised representative ( number 308318) of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider the Product Disclosure Statement and Financial Services Guide before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au

PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller protection policy which include details on eligibility criteria and the discretionary nature of the Policies.

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