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PayPal Australia

Just in case we haven't managed to answer your question, we've put together the most frequently asked ones here for quick reference.

 

How do I make sure I'm covered by PayPal seller protection

  • Keeping a copy of the documentation that proves you have shipped the correct item to the buyer at the address they provided on the PayPal Transaction Details page will cover you in case they don't receive it.
  • If a buyer goes through the dispute resolution process to file a chargeback or claims that an unauthorised payment was made from their PayPal account, you'll be covered by producing the same documentation which proves you did everything correctly.

What forms of Proof of shipment will PayPal accept

PayPal will accept any one of the following:

  • faxed copy of the shipping receipt.
  • A shipping code used to view the shipping status online.
  • A delivery acknowledgement receipt issued by the carrier that is signed by the recipient.

What is item not received

"Item not received" means that your goods were not received by the buyer, for any reason.

Why am I required to ship to the Buyer's address shown on the PayPal transaction details page?

If you send the item to an address other than the address in your transation details page (e.g. on the request of the buyer) then PayPal can't cover you with Seller Protection.

What is a chargeback?

Chargebacks occurs when buyers ask their credit card issuer to reverse a transaction that has already been approved. You may be protected from chargebacks with PayPal Seller Protection. Learn more about chargebacks.

View hereSeller Protection explained
View hereProof of shipment explained

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A message from our lawyers
The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International (AG) Inc is an authorised representative ( number 308318) of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider the Product Disclosure Statement and Financial Services Guide before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au

PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller protection policy which include details on eligibility criteria and the discretionary nature of the Policies.

Copyright © 1999-2010 PayPal, Inc. All rights reserved. PayPal Australia Pty Limited ABN 93 111 195 389 (AFSL 304962).
Any general financial product advice provided in this site has not taken into account your objectives, financial situations or needs.


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