Just in case we haven't managed to answer your question, we've put together the most frequently asked ones here for quick reference.

- Keeping a copy of the documentation that proves you have shipped the correct item to the buyer at the address they provided on the PayPal Transaction Details page will cover you in case they don't receive it.
- If a buyer goes through the dispute resolution process to file a chargeback or claims that an unauthorised payment was made from their PayPal account, you'll be covered by producing the same documentation which proves you did everything correctly.

PayPal will accept any one of the following:
- faxed copy of the shipping receipt.
- A shipping code used to view the shipping status online.
- A delivery acknowledgement receipt issued by the carrier that is signed by the recipient.

"Item not received" means that your goods were not received by the buyer, for any reason.

If you send the item to an address other than the address in your transation details page (e.g. on the request of the buyer) then PayPal can't cover you with Seller Protection.

Chargebacks occurs when buyers ask their credit card issuer to reverse a transaction that has already been approved. You may be protected from chargebacks with PayPal Seller Protection. Learn more about chargebacks.