PayPal Seller Protection is your coat of armour as an eBay seller. It's here to help you handle the unlikely event of a claim or chargeback as a result of a buyer dispute, or an unauthorised payment on one of your items, perhaps from a stolen credit card, for example. (Take a look at the dispute resolution page for sellers, for information on what to do if you receive a buyer claim).
Seller Protection is here to help you hold on to your money if a buyer reverses a payment for an item they have brought from you. Payment reversals can be initiated in a number of ways, including:
- Claims which buyers file through the PayPal Resolution Centre
- Credit and debit card chargebacks which buyers file with their card issuers
- Bank account payment reversals which buyers file with their bank
You might not be covered by PayPal Seller Protection for:
- Local pickups or deliveries made in person.
- Digital goods, services, or intangible items sold.
- Claims or chargebacks made for significantly not as described items.
- Unauthorised reversals or chargebacks made for items not sold on eBay.
To be eligible for PayPal Seller Protection you must:
- Sell your item on an eBay site and accept payment to your Australian PayPal account.
- Post the item via an Approved Postage Service to the address specified by the buyer.
- In the event of a chargeback or reversal, provide proof of shipment. Examples of proof of shipment include the following:
- A copy of the shipping receipt which details the eBay buyer's delivery address. You can get this from Australia Post's Registered Post and Australia Post's Registered Post International.
- For Australia Post eParcel customers, a copy of the consignment information page which shows buyer's address and the online tracking code that can be used to confirm delivery. Please note that the yellow tab on an Expresspost envelope is insufficient proof.
- A shipping code that PayPal can use online to view the shipping status and the eBay buyer's delivery address. You can get this from TNT, DHL, FedEx, and other carriers.
- A receipt issued by the carrier that is signed by the receipient acknowledging delivery.
If you post your items internationally, PayPal Seller Protection applies to you as long as you sell items on an eBay site and your transaction meets the eligibility criteria.
For information about how to resolve a dispute with a buyer, take a look at PayPal's dispute resolution process.
