eBay.com.au - | proof-of-shipment |

As an eBay Seller, it's comforting to know you may be covered by PayPal's Seller Protection when you ship sold items to your buyers.

You can make sure you're covered if a buyer chooses to file a chargeback, or claims they didn't receive your item. Meeting the conditions of the PayPal Seller Protection policy will help, including proper proof of shipment. This is documentation that clearly show you have shipped the item to the buyer at the address provided in the PayPal Transaction Details page.

The delivery address of the buyer -showing at least the state, city and postcode (or international equivelent)
The date the item was shipped
An official acceptance of the item by the shipper, such as a postmark or an online status update. A status showing the item was delivered is also acceptable.

We can help you select a shipper that provides the documentation you need. Download shipper details in one of these handy PDF documents.

Examples of proof of shipping include the following:

A copy of the shipping receipt that includes the buyer's delivery address. You can get this from Australia Post's Registered Post and Australia Post's Registered Post International, or
For Australia Post eParcel customers, a copy of the consignment information page which shows buyer’s address and the online tracking code that can be used to confirm delivery - showing at least the state, city and postcode (or international equivalent) or
A shipping code that PayPal can use online to view the shipping status and the eBay buyer's delivery address - showing at least the state, city and postcode (or international equivalent) You can get this from TNT, DHL, FedEx, and other carriers, or
A receipt issued by the carrier that is signed by the recipient acknowledging delivery.