eBay.com.au - | help-for-new-members |

What is PayPal?

PayPal is a safe, simple and fast way to pay for things online, without sharing your credit/debit card and bank account details or any other financial information.
Why is PayPal secure?

PayPal uses advanced technology to keep your information safe. When you send a payment using PayPal, the recipient will never see any private, financial information, which means sending money to people you don't know is stress-free. PayPal also has industry-leading anti-fraud features to help keep your transactions safe.
I don't have a credit card, can I still use PayPal?
Yes, you can choose any of the following to fund your payments:
1. Personal bank account
2. Debit card (Visa or MasterCard)
3. Credit card (Visa or MasterCard)
How do I sign up for a PayPal account?

Signing up for a PayPal account is really easy. It takes just a few minutes and once you're done, you can send or receive payments instantly.
How can I add a funding source (bank account/credit card)?
To add a bank account, log into your PayPal account and follow these steps:
1. Click the 'My Account' tab.
2. Click 'Profile' at the top of the page
3. Click the 'Bank Accounts' link in the 'Financial Information' column
4. Follow the steps to add your bank account.
To add a credit card or debit card, log into your PayPal account and follow these steps:
1. Click the 'My Account' tab.
2. Click 'Profile' at the top of the page.
3. Click the 'Credit /Debit Cards' link in the 'Financial Information' column.
4. Click 'Add'.
5. Enter your credit card information.
6. Click 'Save'.
7. Follow any additional directions on the page.
Why and how, should I verify my PayPal account?
We strongly recommend you verify your PayPal account. Just as banks need proof of your identity, PayPal's verification process helps us know that you are the rightful owner of the bank account which you have linked.

To verify your account you'll need to follow these steps:
1. Log in to your PayPal account. Click on 'Set Up Bank Funding' on the 'Account Overview' page.
2. When your bank details have been received, two small deposits will be put into your bank account (please give us 3-5 working days for this).
3. Log in to your PayPal account. Click on 'Complete Bank Set up' on the 'Account Overview page' in the 'To Do List' section and enter the amounts exactly as they appear on your bank statement. Click 'add Bank Account' and enter your bank details and review the bank funding agreement.
Account status will then change to Verified.
I only received one deposit from PayPal, what do I do?

Your bank may have posted the deposit as one amount if they weren't able to post both. If you received only one deposit, submit it using this form.

If you enter the correct combined amount, we'll then help you set up bank funding.
I didn't receive any deposits from PayPal, what do I do?

If you haven't received any deposits from PayPal and it's been more than 7 days, please call PayPal customer service on 1800 073 263.
How do I confirm my email address?

After you register, you'll be sent an email containing a link that will take you back to PayPal. Here you'll be asked to enter your password. Your email address will then be confirmed and you can start using your PayPal account.
What should I do if I forget my PayPal password?
If you forgot you password you'll need to reset it to log in to your account. It's easy:
1. Go to the PayPal homepage and click 'Problem with login?' underneath the Log In button.
2. Select 'I forgot my password'
3. Enter the email address you used to register, then enter the characters in the security text box and click 'Continue'.
4. Confirm your account ownership and click 'Continue'.
5. Confirm additional account information and click 'Continue'.
6. Create a new password and click 'Submit'.
Are there fees for using PayPal?

As a buyer there are no fees for using PayPal*.

As a seller, when you accept payments, there are fees of 1.1% to 2.4% + AU$0.30 per domestic transaction. This makes PayPal an affordable and cost-effective way to manage your payments.

Note : Since June 2010 there is a no longer a fee and no minimum amount for withdrawing funds to your bank account - it is free

*While buying items in Australia is free, if you're purchasing from overseas there will be a foreign exchange fee. Find out more about PayPal fees.
I received an email asking for information. How do I know if it's from PayPal?

Beware of emails asking you to update your personal information within the email, or after clicking on a link in the email taking you to a website. eBay, PayPal, your bank and most other reputable organisations will never ask you for your account or credit card details, username or password in an email. If you're in any doubt, open a new browser and type directly www.paypal.com.au , rather than clicking on a link. This will make sure you're on the genuine site.

If you suspect fraud, forward the email to spoof@paypal.com.au.