Important:
Returns & handling information required

New:
Smart FAQs

News:
Dutch Auctions Discontinued

Promotion:
Discounted insertion fee for 99c auctions

Stores upgrade

Promotion:
AdCommerce

Preview:
Updated item description page 

When will I be required to move my store to the new version?

We anticipate everyone will move to the new eBay Stores Experience within a few weeks. However, we recommend making this change as soon as possible to allow time to adjust your store design (if required) before the opt-in period ends.

If you see problems with customisations during the preview, you have the flexibility to retain your current Store appearance, and have a few months to work on your design.

 

What elements of my eBay Store will change if I opt-in to the new eBay Stores Experience? 

Elements that will change include:

  • Storefront pages
  • In-store search results
  • About Me page
  • Any custom pages

All other Store marketing features, such as the promotional flyer, seller email marketing, Markdown Manager, HTML builder, logos and branding, will not be affected and will continue to work as usual.
 

What changes are being made to the custom pages?

After you opt-in, all of your custom pages will reflect the new format and will have the following changes:

  1. Any item lists displayed in your custom pages will be conducted through our new search 
  2. Item showcase and promotion box criteria will be aligned with the new search
  3. Two new sort options: Price + shipping highest first
    Price + shipping lowest first
 

Will themes be different in the new eBay Stores Experience?

A whole new palette of themes will replace the old themes. Also, the corresponding theme to your current theme will have a fresher look and feel.

A whole new palette of themes will replace the old themes. Also, the corresponding theme to your current theme will have a fresher look and feel.

  • The new themes feature updated colours, fonts and background images. No changes will be made to the logo images
  • Your new theme is reflected only in your storefront, in-store search results, About Me and custom pages
 

If I opt-out of the new eBay Stores Experience and keep my current Store, will the new theme and colours still display in my old Store?

No. The new theme and Store colours are applied only to the features that are converted to the new Stores Experience.

  • If you opt-out, your Store will revert to your old theme and customisations
  • If you opt-in and make edits to your Store colours or customisations, those changes will remain even if you revert to your old store by opting-out
 

Are all Store sellers eligible to opt-in to / opt-out of this feature?

No. The upgrade is only available to Store sellers who:

  • Currently have an active Store
  • Re-open a Store within 30 days after cancelling

All new subscribers to eBay Stores will automatically be part of the new eBay Stores Experience and are not eligible to opt-out.

 
 

Is the "eBay Categories and Product Finder" option supported in the left navigation settings in the new eBay Stores Experience? 

No. Only "eBay Categories" and "Store Categories" options are supported in the new Stores Experience.

If you selected "eBay Categories and Product Finders" before opting-in, your left navigation settings will default to the "eBay Categories" option.