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Postage tips


Posting your item is a key piece of the selling process. These tips and best practices will help you get off on the right foot so you can delight your buyers every time.

Offer free or discounted postage

Listings with free or multiple-item postage discounts encourage buyers to purchase additional items from you. Select the “Free postage” check box when you list your item for sale. When buyers search for items, they can sort results by price plus postage. Items with free postage or low postage costs will rank higher.

Top tip: Offer free postage – if eBay can confirm a buyer did not pay for postage, you'll automatically receive a 5-star detailed seller rating for postage and handling charges, plus you'll attract new buyers, and your listing may receive more visibility in search.


Take the guesswork out of calculating postage costs

If you're charging postage, make sure your rates are reasonable. Buyers always want to know the total cost of what they're buying, before they buy, so it’s important that you set postage and handling costs properly when you list.

  • Order eBay Australia Post flat-rate boxes and satchels for an easy, trackable postage and packing solution that gives you a flat postage rate to anywhere in Australia. You can also print your own domestic postage labels for your eBay Australia Post satchels and boxes
  • Use the postage calculator to get an idea of how much postage will cost before you create your listing.

Provide an express postage option

Some buyers prefer to pay a little more to get their items quickly, so it’s always a good idea to consider offering two options – one economical and one fast postage service.

Stock up on supplies

Always have postage supplies on hand by ordering eBay Australia Post flat-rate satchels, or find postage supplies from sellers on eBay.


Pack the item well

There’s nothing more disappointing to a buyer than eagerly awaiting a delivery, only to find it has been damaged or broken in the post.


Post quickly

Buyers typically want their items quickly, so the faster you can get your items posted, the happier your buyers will be. Consider offering a one-day handling time, and tell your buyer when an item posted.


Upload tracking information

That way, both you and your buyer can check the status of a package at any time.


Generate repeat business

Include a business card or note with your eBay user ID to thank your buyer for their business.

More postage tips

Visit the eBay Postage Centre for lots more tips, tools and information about postage services on eBay.